Shipping & EXCHANGES & Returns
Shipping Cost and Free Shipping ruleAny order over £30 have FREE shipping, orders below £30 have a shipping fee of £12.
HOW DO I RETURN/EXCHANGE AN ITEM I PURCHASED ONLINE?
It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your selection, we will issue a refund for the value of the merchandise or exchange your items (exchange for a different size for the same model only) within 30 days from the day you received your order.
· Original shipping costs, duties, and taxes are non-refundable.
· For hygiene reasons, studs earrings are non-refundable & non-exchangeable.
· Custom made, personalized items and gift cards are non-refundable and non-exchangeable.
To return a purchase , just follow these instructions:
Email us on firstname.lastname@example.org and write us which item(s) you are returning, the quantity and the reason for your return. We will reply in maximum 3 working days and advise you how to proceed further . Please make sure you include your contact number in the email to make the process faster.
Upon our receipt of the item(s), we’ll send you an email to confirm your return has been received.
In the event of exchanging size, if the new size is in stock, we will send it to the same address your initial order was shipped to unless you specifically advise otherwise.
If you wish to receive your new order at a different address to the original delivery, please clearly inform us via the return form included in your package.
If you wish to exchange the item for a different item, please state this in your email and we will advise further
DO I NEED TO CONTACT MePrecious FOR A RETURN?
We will be happy to hear from you and will work immediately to either refund your purchase or offer an exchange. To get in touch with us concerning a return or cancellation, please contact MePrecious Customer Service via email on email@example.com
HOW LONG DO I HAVE TO RETURN AN ITEM?
If you're not happy with your purchase, you have 30 days from the date of delivery to return your order to us for a refund. Items returned must be unworn and in resalable condition. Unfortunately, delivery charges are non-refundable.
HOW CAN I CHECK THE STATUS OF MY RETURN OR EXCHANGE?
Enter your tracking number via the website of your shipping courier.
WHAT ARE THE CONDITIONS FOR REFUND IN CASE OF RETURN?
You can return any item (within 30 days from the day you received your order) that is in its original condition, unwashed and unworn, with all tags attached, with an original sales receipt or invoice.
The following items cannot be returned or refunded:
· In the interests of hygiene, stud, hoop and drop earrings cannot be returned or refunded
· Custom made, personalized items, as well as Gift cards cannot be returned or refunded
WHEN WILL I RECEIVE MY REFUND?
Refunds will be credited back via the original method of payment. Please allow up to 30 days for your refund to appear on your bank or credit card statement.
If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative.
WHAT SHOULD I DO IN THE EVENT THAT THE ITEM I RECEIVED IS DAMAGED OR BROKEN OR REQUIRES A REPAIR ?
Firstly, we apologize for this as we take great pride in our service and quality of items.
In the event that an item you purchased online subsequently requires a repair,
Please contact MePrecious customer service in order to define the type of repair needed and the repair price.
Shipping costs are at customer's charge, as well as repair fees.
Please note that the warranty on our jewelry is valid for 12 months from the date of purchase and covers the repair of pre-existing defects. It does not cover breakage, tearing or scratches resulting from mishandling.
In the event of a damaged or broken item(s), Please contact us by email on firstname.lastname@example.org stating your Order Number and the nature of the fault, you can choose to replace your item or getting a full refund for your item.
The said item(s) have to be returned to us and we will advise further once contacted,.
Upon receipt of the item(s), a replacement will be sent to you. The cost of replacement and shipping of the return will be at our cost (up to a maximum of GBP 20).
Should you request a full refund, the item(s) will be returned back to us. A refund will be issued upon receipt of the items plus your sending fee.